How to reach us

Media Lab is very much an email oriented company - it is by far the best method to reach us.

Technical Support: help@medialab.com

Technical support is provided by email only. Unlike many companies, Media Lab provides very good and timely technical support. Technical support inquiries are guaranteed to be answered by the next business day (24h), but, are they are usually answered within two hours even on weekends or evenings. Please, do not attempt to call the sales line with technical questions or leave voice mail messages - the sales line is directed to a completely different locale.

To Place An Order: Online Store or 1-800-282-5361

Our secure online store is up and running 24 hours a day. It's definitely the quickest and easiest way of placing an order. Alternately, you can call the sales line to speak to a sales agent 9AM-6PM MST (GMT -7:00)

Sales Office: sales@medialab.com

If you've lost an unlock code or have any sort of sales question (pricing, availability, volume orders, pre-sales technical questions) this the address to use.

Press: press@medialab.com

If you are with the press wanting to write an article about one of our products, following up on a press release, needing product photos, etc. you can reach us at press@medialab.com.

Who are we?

The original Media Lab, Inc. was founded in 1986 primarily as a Macintosh training company, it later became a multi-media production company, and, in 2000, a branch of it along with the Media Lab name was sold to As Is Software.

As Is Software was founded in 1996 with the simple goal of trying to make multimedia and web development easier. And we're still at it.