Media Lab Forums

[bdbolin]

Hey guys, so here's the problem:

1. I just downloaded the trial SG3
2. Running PS CS5
3. Running Mac OSX
4. Everything is updated.
5. I open photoshop, create a .psd... just something simple with like one text box...
6. Then file --> Automate --> SG3
7. It loads for a second, then crashes and says "Sitegrinder 3 Engine Not Responding.

That is it! I don't even know what SG3 looks like yet! I'm very excited to use it... but can't

Any help appreciated! Thanks!

[bdbolin]

issue fixed! The folder that SG3 creates for Data was not writeable.

[getgostudio]

Hey, I'm really interested in buying sitegrinder 3 but I downloaded the demo and im getting the same error message.



I tried launching it from program files and then opening photoshop but its still giving the same error message!

Any help would be much appreciated as I want to but the sitegrinder+control add on package

Thanks in advance

[Eric Hussmann]

See this forum thread for information on how to troubleshoot this problem:

http://www.medialab.com/forums/viewtopic.php?t=5319

[getgostudio]

no luck! tried everything...nothing worked

[Eric Hussmann]

Try manually launching the SiteGrinder 3 Engine application before running Sitegrinder from inside Photoshop.

You'll find that application here:
C:\Program Files\SiteGrinder 3\SiteGrinder 3 Engine.exe

On Windows 64, it will be here:
C:\Program Files\SiteGrinder 3 (x86)\SiteGrinder 3 Engine.exe


Then go to File>Automate>SiteGrinder 3 to try and run SG on one of your PSD files. Does that get things working?

If not, step 3 in my previous link explains how to install a debugging version of SG3 for windows, which will produce a report that may help us diagnose the issue.

[snip1er]

I have had similar problems with SG3 not wanting to start up after a psd is open. So I started using a slightly different start up.

1. Open photoshop
2. Run the SG3 start up from the automate (I've given mine a keyboard shortcut to make it simple)
3. Once the sg3 engine starts up and everything is running, I [save & close]
4. now I open the psd I want to work on or create a new file.

I've had alot fewer problems with sg3 engine not wanting to run.

If the sg3 engine crashes I save the file, close photoshop, then run the steps above again to get back on track.

[getgostudio]

Hey Eric thanks for your reply,
I tried launching from the c drive but no joy!

I installed the debugging version and it doesn't seem to be generating a diagnose. here's a screen shot



thanks for the suggestion snip1er, i gave it a shot but nothing worked!

[Eric Hussmann]

Do you get that message even if you start the SG3 Engine before running the plug-in in Photoshop?

[getgostudio]

yeah the long sitegrinder window opens and then 5 seconds later the 'not responding' window pops up

[Daniel Searles]

You get the 'not responding' window even when Photoshop is closed?

Do you have any firewalls/internet security programs installed?

[getgostudio]

Sorry I miss read Eric's reply, when I open it in the c drive I get the long window and the debugging window, but I don't get the 'not responding' window.

Its only when I run photoshop and try to automate that I get the not responding window!

The information in the debugging window never changes throughout this whole process, its stays as you see above in the pic I uploaded

I have made sure that none of my security programs or my firewall was blocking sitegrinder

[Eric Hussmann]

Make sure that you are running Photoshop and SiteGrinder in an user account that has Administrator privileges.

[getgostudio]

tried running both as administrator still not working

[Daniel Searles]

Would you try the following workflow?

1) Reboot your computer
2) Start the debugging version of SiteGrinder 3
3) Start Photoshop
4) Automate SiteGrinder 3 in Photoshop

Let us know how that goes.