Policies

Please complete the form to receive unlock codes for your Director or DreamWeaver upgrade. You will receive your new codes via e-mail within 24 hours if your order is placed Monday thru Friday between 8:00 AM (MST) and 4:00 PM (MST). Weekend/Holiday orders will receive unlock codes on the next business day.

If you do not receive your unlock code please contact us at sales@medialab.com.

Notes

Media Lab does not give out new unlock codes for the same version of Director/DreamWeaver for which your plug-ins are already registered. If you wish to use the plug-ins on additional seats, then please purchase additional copies. If you have lost your unlock code, send an email with as much order information as you can remember to sales@medialab.com

The unlock codes for all Media Lab Xtras and Extensions are tied to the serial number of the host application. When you upgrade DreamWeaver or Director, you'll need to get new unlock codes. This is the form for that.

Eligible Versions

Director Xtras (PhotoCaster, AlphaMania and the Effector Sets)
WellRounded DreamWeaver Extension

Finally, please provide the new serial number you will be using with your plug in (your unlock code will only work with this copy of the application). This is Media Lab's copy protection policy, so we will not generate another code if you enter the wrong serial number.

NOTE: Be careful to enter your serial number correctly. If you enter an incorrect number, we will not issue another unlock code.