SiteGrinder Support

Standard Support

Media Lab offers free tech support Monday through Friday from 8am to 5pm MST.  All of our support tickets are answered on a first in first out basis unless you have purchased a priority support plan. Our support personnel are among the best in the industry and will do their best to answer your questions in a timely manner. To move higher up in the support queue subscribe to one of our priority support programs. See our Service Level Support Agreement for terms and conditions.

To start a support ticket click here.

Get Help – Our Forums Are Open 24/7/365

Our forum is in service 24/7/365. We have a very knowledgeable user base that can answer most of your questions.  We monitor our forums and answer questions as time allows. 

Please get involved in our forums, share your knowledge and start helping  others convert their web design from a PSD to HTML website.

Customer Service

Please, do not attempt to call the sales line with technical questions or leave voice mail messages - the sales line is for pre-sales or customer service questions only.

For tech support please open a ticket or go to our forums.

Priority Email Support

Our paid priority email support is there for those who don't want to wait and are willing to pay for the privilege.  We have three tiers of priority support, one for every need and budget.  All of our support emails are answered on a first-in-first-out basis unless you have paid for priority support.  Just like the airlines and other service providers those who have demanding business or have pressing time constraints, and are willing to pay, can move up in the support queue.