CLMA - Cultivating a Culture of Quality


CLMA Body of Knowledge Domains: Human Resources, Professional Development, Quality and Safety

This session explores essential attributes to achieving a culture of quality in a laboratory, several of which are required for ISO 15189 conformance. Many organizations establish quality objectives, but true effectiveness requires a commitment to various cultural elements including leadership, a compelling quality policy, expected behaviors and complementary performance metrics and incentives.

Continuing Education Credits


  • Learn fundamental principles for fostering a culture of quality, including systems thinking, Just CultureTM and Cost of Poor Quality
  • Review an example of a successful quality program, which includes proactive electronic event reporting, employee recognition for quality, director and tech level quality committees, incorporation of ISO 15189 and Lean Six Sigma and QMS heatmaps
  • Describe steps that can be taken to foster a culture of quality in the laboratory

Course Outline

  • Cultivating a Culture of Quality Video
      • Cultivating a Culture of Quality Video
  • B308 - Dawson - Cultivating a Culture of Quality
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