Diversity, Equity, and Inclusion in the Healthcare Workplace

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Author: Leah Westover, MPH, MLS(ASCP)
Reviewer: Laurie Bjerklie, MA, MLS(ASCP)^CM

This course is intended for employees to learn about the different types of diversity and how, together, they impact the healthcare workplace. The benefits of diversity are vast and impact many aspects of a healthcare facility’s success. Definitions of diversity categories are outlined along with discussion covering prejudice, stereotyping, the importance of inclusion, as well as diversity benefits and challenges. Suggestions for diversity plan management and execution are also included. This course includes both ungraded practice questions and a graded assessment upon completion.

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Objectives

Define workplace diversity and how it is manifested in the healthcare marketplace.
List and describe the primary and secondary dimensions of workplace diversity.
Develop an awareness and appreciation of employee diversity within the healthcare workplace.
Outline various workplace diversity benefits for both employees and health care facilities.

Course Outline

Introduction

Introduction to Workplace Diversity
Defining Diversity
Importance of Diversity
Stereotypes and Diversity
True or False: Diversity practices involve just the employee recruitment process within a healthcare organization.
Which of the following are barriers to successful diversity practices?

Types of Diversity

Dimensions of Diversity
Gender Diversity
Age Diversity
Racial, Cultural, and Ethnic Heritage Diversity
Physical and Mental Abilities/Disabilities
Sexual Orientation/Gender Identity Diversity
Other Types of Diversity
True or False: When meeting someone new, it is appropriate to ask them for their pronouns.
Which of the following is appropriate for accommodating an employee with a disability?
When creating a diverse work environment, which of the following questions is not appropriate?

Challenges to Diversity

Fear of Those Who are Different
Ignoring the Importance of Diversity Doesn't Work

Managing Workplace Diversity

For Employers

Assessing Workplace Diversity
Developing Workplace Diversity Plans

For Employees

Diversity Tips for Healthcare Professionals
Diversity Tips for Healthcare Professionals, continued

Conclusion

Benefits of Workplace Diversity in Healthcare Settings

References

References

Additional Information

Level of Instruction: Basic

Intended Audience: All healthcare personnel.

Author Information: Leah Westover, MPH, MLS(ASCP), serves as the AVP of Product and Market Strategy, where she leads strategic initiatives to drive product innovation and market expansion. With a diverse background in healthcare and education, Leah previously served as the Director of Education and Outreach at St. Christopher's Hospital for Children, where she spearheaded educational programs to enhance clinical knowledge and patient care in the laboratory. Before that, she held a pivotal role as Lead Tech at Thomas Jefferson University Hospital in Philadelphia, demonstrating strong leadership and technical expertise. Leah brings a unique blend of clinical experience and strategic vision to her current role, fostering solutions that advance quality and performance in healthcare organizations.

The author has no conflict of interest to disclose.

Reviewer Information: Laurie Bjerklie, MA, MLS(ASCP)^CM, is a Lead Education Developer. She earned a B.S. in Medical Laboratory Science from the University of North Dakota and an M.A. in Curriculum and Instruction from Saint Xavier University. She has over 15 years of experience in higher education and has held program director and faculty positions in both MLT and MLS programs.

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