Scenario #5You work as a phlebotomist in an outpatient clinic. Several employees have called in sick today, leaving you and one of your colleagues with the responsibility of serving all patients arriving for blood collections. You know that patients are going to have to wait longer. How should you handle this situation?

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Scenario #5

You work as a phlebotomist in an outpatient clinic. Several employees have called in sick today, leaving you and one of your colleagues with the responsibility of serving all patients arriving for blood collections. You know that patients are going to have to wait longer. How should you handle this situation?

Please select the single best answer

	Try to work faster; take shortcuts if possible.
	Rush the patients along and, as you are collecting their specimens, tell them that there are only two of you working today and you're trying the best you can to keep up.
	Explain to the patients when they arrive that there is an employee shortage today and wait times may be longer than normal.
	Don't tell the patients anything; they may decide to leave your facility and you don't want to be the cause of lost business.