CAP Pro Course - Phlebotomy - Phlebotomy Professionalism and Ethics

Continuing Education Credits

• P.A.C.E.® Contact Hours: 1 hour(s)
• Florida Board of Clinical Laboratory Science CE Credit Hours -
  General: 1 hour(s)

Objectives

• Describe the characteristics that enhance the professional image of the phlebotomist.
• Define the role of phlebotomists in a patient-centered health care environment.
• Identify the fundamental concepts of verbal, non-verbal, and electronic communication that can impact a patient's rights of privacy, confidentiality, and protected health information (PHI).
• Describe the team approach to problem-solving in health care and characterize the elements of productive teamwork in ethical decision making.
• Define conflict resolution and suggest appropriate skills or means for effective solutions in the phlebotomy environment.

Course Outline

• Describe the characteristics that enhance the professional image of the phlebotomist.
• Professionalism and Patient-Centered Phlebotomy
• Professional Image: Appearance
• Professional Image: Personal Habits
• Professional Image: Behavior
• Professionalism: Career Development
• Professionalism: Credentials
• Professionalism: Representing the Profession and the Employer
• Jill, an experienced phlebotomist, enters the hospital room of an elderly female patient to collect blood specimens. Which of the following habits or ...
• The non-voluntary process whereby a governmental agency grants a license or legal permit to a phlebotomist that allows him or her to practice their pr...
• The phlebotomy team at Memorial Hospital is brainstorming ideas to improve their professional image after a patient satisfaction survey was sent back ...
• It's a slow day in Memorial Hospital's Emergency Department, and several health care workers are gathered around the nursing station loudly discussing...
• The voluntary process whereby an agency grants recognition in the form of a designation or title to a person who meets certain prerequisites in a tech...
• Several phlebotomists from the laboratory are taking a break in the hospital cafeteria. Other health care workers, visitors, and patients are seated i...
• Define the role of phlebotomists in a patient-centered health care environment.
• Patient-Centered Health Care
• Patient Care Partnership and Consent to Treatment
• A 25-year-old female patient has come to the outpatient clinic for her prenatal blood work. The patient appears very apprehensive and tells the phlebo...
• A healthy, full-term newborn is in the room with her mother when a phlebotomist from the laboratory comes in and announces that she has to collect blo...
• Patients undergoing invasive procedures with a risk of negative outcomes (such as venipunctures) must be provided with information prior to the start ...
• Identify the fundamental concepts of verbal, non-verbal, and electronic communication that can impact a patient's rights of privacy, confidentiality, and protected health information (PHI).
• The Need for Effective Communication
• Verbal and Non-Verbal Communication
• Barriers to Communication
• The Effect of Cultural Differences on Communication
• Strategies for Managing Patients with Difficult Behaviors
• The Advantages of Electronic Health Records
• Electronic Communication
• Using Electronic Communication Effectively
• Which of the following behaviors displays positive body language or non-verbal communication to a patient?
• Maureen is the youngest phlebotomy staff member at the VA clinic. She tends to be very vocal about her dissatisfaction with how the clinic's managemen...
• Helene, a phlebotomist at Memorial Hospital, has posted content on a social network site in which she shared information given to her by her manager i...
• It's a busy day on the Medical-Surgical floor where a new male patient has just been admitted. Dan is sent from the phlebotomy department to perform a...
• A phlebotomist enters a patient's room for a scheduled blood draw on time and proceeds to introduce herself and start the preparation for venipuncture...
• Describe the team approach to problem-solving in health care and characterize the elements of productive teamwork in ethical decision making.
• Teamwork in Health Care Problem-Solving
• Types of Health Care Teams
• Expectations for Productive Team Members
• Professional Code of Ethics
• Critical Thinking and Ethical Decision Making
• Which of the following is not a positive example of professional or business values and standards for health care workers to adopt in their work?
• A team selected to solve a conflict within the hospital included staff participants from the laboratory, nursing, phlebotomy, and clerical support. Wi...
• Paul works in the phlebotomy department at the hospital. He has been approached by two co-workers that would like to leave early on slow days. They ha...
• A new phlebotomist performing a venipuncture is being observed by another phlebotomist. The observer has a checklist of skills and professional behavi...
• Which of the following activities is an example of ethical behavior in the workplace?
• Phlebotomist Ricardo has been asked to join a work project team to find a solution to a problem regarding a change in patient isolation protocols. Thi...
• Sam's manager has asked him to join an intradepartmental laboratory team to investigate a problem revealed by dissatisfied patient feedback about a sp...
• Define conflict resolution and suggest appropriate skills or means for effective solutions in the phlebotomy environment.
• Conflict Resolution in Health Care
• Examples of Conflict in the Workplace
• DESC for Resolving Conflicts
• Three health care workers are charged with resolving a conflict regarding shared patient care. They have been advised to follow the DESC strategy for ...
• Two phlebotomists have requested the same holiday weekend off. Only one staff member can be given this time away. Their manager has asked the two of t...
• Which of the following personality traits or characteristics is important for a phlebotomy manager to consider when selecting personnel to join a team...
• References
• References

Additional Information