Level of instruction: Intermediate
Intended audience: Medical laboratory professionals
Author information: Catherine Otto, PhD, MBA, MLS(ASCP)CM is Dean of Health Occupations, Physical Education and Business at Shoreline Community College in Washington. She previously taught hematology, immunology, management and patient outcomes courses in the Clinical Laboratory Science programs at Oregon Health and Science University-Oregon Institute of Technology in Portland, Oregon and University of North Carolina at Chapel Hill. Her research interests include: patient safety, evaluation of laboratory quality and test utilization. Dr. Otto earned her doctorate in Law, Policy and Society, with a concentration in Health Policy at Northeastern University.
Author information: Garland E. Pendergraph, PhD, JD, MLS(ASCP)SM, HCLD/CC(ABB) is Laboratory Director & Director of Laboratory Operations, Quest Diagnostics-Valdosta RRL. Dr. Pendergraph is the laboratory director for Quest Diagnostics in Valdosta, GA and Miller County Hospital in Colquitt, GA. Dr. Pendergraph received his MSPH from the University of Kentucky in Lexington, his PhD in medical parasitology and mycology from the University of North Carolina in Chapel Hill and his law degree with a concentration in health care law from Concord Law School, Kaplan University. He also did a Fellowship in Tropical Medicine at Louisiana State University School of Medicine. He is the author of a textbook in phlebotomy, a number of scientific articles, plus internet training programs. Dr. Pendergraph serves on the advisory committee for medical technology program at Thomas University. He is licensed as a laboratory director in the States of Georgia and Florida.
Reviewer Information: Judi Bennett MT, BSM is currently a Program Director for MediaLab, Inc. in Lawrenceville, GA. She has over 30 years of medical laboratory experience in an acute care hospital setting as Laboratory Manager, Senior Clinical Applications Specialist, Point-of-Care Coordinator, Microbiology Supervisor, and generalist technologist. Judi has been a speaker at various conferences and has been published in peer-reviewed publications.