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Standard Support Included at no additional charge
Recommended for smaller organizations, or if you're familiar with MediaLab, or if you're only using Compliance & CE, Exam Simulators, or Case Simulators
"I'm comfortable doing this on my own, but I might have some questions."
  • 1 web-based kickoff / implementation meeting per module
  • Up to 100 phone calls to support per year
  • Unlimited support by email
    Support response within 2 business days
Premium Support Additional annual charge
Recommended if you are new to MediaLab, starting with a new solution, or want to continue with your existing Premium Support
"I want a personal trainer available to help me with more coaching and advice."
  • Assigned MediaLab implementation specialist
  • A monthly meeting for web-based implementation, training, and ongoing support
  • Unlimited support by phone & email
    Support response within 1 business day
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